Privacy Policy
This privacy policy explains how Gambloria collects, uses, stores and protects personal information belonging to players who register an account, browse the site, or otherwise interact with our services. It applies to all visitors and registered account holders in Australia and elsewhere, and it covers the data we gather during registration, deposits, withdrawals, identity verification, and general use of the platform. We encourage every player to read this document in full before creating an account, alongside our terms and conditions and our approach to responsible gaming, since together they describe the rules and safeguards that govern your relationship with us.
Gambloria is operated under a licence issued by the Anjouan Gaming Authority, and the platform is made available to players who meet the minimum legal age requirement. Access to the site and to any account is restricted to individuals aged 18 or over, and age verification forms part of our standard know-your-customer process. If at any point we have reason to believe an account is held by a person under the minimum age, that account will be suspended pending verification, and any funds will be handled in accordance with our terms.
Information We Collect
We collect personal information at several stages of your interaction with Gambloria, ranging from basic registration details through to information required for identity verification and payment processing. The categories of data we may collect are outlined below, though the exact fields requested can vary depending on the service used and applicable regulatory requirements.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity data | Full name, date of birth, address | Age and identity verification, KYC compliance |
| Contact data | Email address, phone number | Account communication, support, security alerts |
| Account data | Username, password, account activity | Account management, security, fraud prevention |
| Financial data | Payment method details, transaction history | Processing deposits and withdrawals |
| Technical data | IP address, device type, browser information | Security, fraud detection, site performance |
| Usage data | Pages visited, game activity, session duration | Service improvement, personalisation |
| Verification documents | Proof of identity, proof of address | Fulfilling KYC and anti-money-laundering obligations |
We do not knowingly collect information from anyone under the age of 18, and registration is only available to individuals who confirm they meet the minimum age requirement for Australia.
How We Use Your Information
Personal information is used to operate the platform safely and lawfully, to provide the services requested by players, and to meet our regulatory obligations. This includes verifying identity before permitting withdrawals, processing deposits and payouts through the payment methods available on the platform, monitoring accounts for signs of fraud or unauthorised access, and communicating important updates about your account. We also use data to support responsible gambling measures, such as identifying patterns of play that may indicate a need for deposit limits, time-outs, or self-exclusion, and to respond to enquiries submitted through our support channels.
Where permitted and where you have not opted out, we may use contact details to send service-related communications, including updates to policies, security notices, and information about account activity. We do not use personal data to make automated decisions that produce legal effects without the possibility of human review, and any use of data for analytics or service improvement is conducted in a manner that respects the confidentiality of individual player information.
Legal Basis for Processing
We process personal data on several legal grounds, depending on the nature of the processing activity. In most cases, processing is necessary to perform our contract with you, meaning the terms and conditions you accept when registering an account. In other cases, processing is required to comply with legal and regulatory obligations, particularly those relating to anti-money-laundering and know-your-customer requirements. Where processing is based on legitimate interests, such as fraud prevention or service improvement, we take care to balance those interests against your rights and expectations of privacy. Where consent is the basis for processing, such as certain marketing communications, you retain the right to withdraw that consent at any time.
Cookies and Similar Technologies
Gambloria uses cookies and similar tracking technologies to operate the website, remember preferences, and understand how the platform is used. Cookies are small text files stored on your device that allow the site to recognise your browser on subsequent visits, maintain your session while logged in, and gather aggregated statistics about site usage. Some cookies are strictly necessary for the site to function, such as those used for session management and security, while others are used for analytics or to support responsible gaming tools by recognising returning visitors.
Most browsers allow you to manage or block cookies through their settings, and you can choose to disable non-essential cookies without preventing access to core account functions. However, blocking certain cookies may affect the functionality of the site, including the ability to remain logged in or to access certain features consistently. We do not use cookies to collect sensitive personal information, and any data gathered through cookies is treated in line with the same security standards applied to other personal data described in this policy.
Sharing of Information with Third Parties
We may share personal information with selected third parties where necessary to operate the platform, meet legal obligations, or provide the services you have requested. This can include payment service providers who process deposits and withdrawals through methods such as PayID, PayPal, card payments, or cryptocurrency, identity verification providers engaged to confirm age and identity during the KYC process, regulatory or law enforcement authorities where required by law, and professional advisers such as auditors or legal counsel where necessary. We may also share data with fraud prevention services to help detect and prevent activity that could harm players or the platform.
We do not sell personal information to third parties for their own marketing purposes. Any third party engaged to process data on our behalf is required to apply appropriate safeguards and to use the data solely for the purposes specified in our agreement with them. Where data is transferred internationally as part of these arrangements, we take reasonable steps to ensure an appropriate level of protection is maintained, consistent with the standards described in this policy.
Data Security
We apply technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes the use of SSL encryption to protect data transmitted between your device and our servers, restricted access to personal data within our organisation, and manual review procedures applied to sensitive processes such as withdrawal approval and identity verification. Verification documents submitted for KYC purposes are handled with particular care, and players are asked to ensure documents are clear, current, and complete, since blurry, cropped, or expired documents cannot be accepted and may delay the verification process.
While we take reasonable steps to safeguard personal information, no system of data transmission or storage can be guaranteed to be completely secure. We encourage players to use strong, unique passwords for their accounts, to avoid sharing login credentials, and to contact our support team promptly if they suspect unauthorised access to their account.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including the ongoing management of your account, compliance with legal and regulatory obligations, and the resolution of any disputes or complaints. Financial and identity records collected for anti-money-laundering purposes are typically retained for a period required by applicable regulation, even after an account has been closed. When personal data is no longer required for these purposes, we take steps to delete or anonymise it in a secure manner, consistent with our internal data retention practices and applicable law.
Your Rights
Depending on applicable law, you may have certain rights in relation to the personal information we hold about you. These commonly include the right to request access to the data we hold, the right to request correction of inaccurate information, the right to request deletion of data where it is no longer needed for a lawful purpose, and the right to object to certain types of processing, such as direct marketing. You may also have the right to request a copy of your data in a portable format, and the right to lodge a complaint with a relevant supervisory authority if you believe your data has been mishandled.
To exercise any of these rights, you can contact our support team through the channels available on the platform, including live chat or email, and our team will guide you through the verification and request process. We may need to confirm your identity before actioning certain requests, particularly where the request relates to sensitive financial or identity data connected to KYC obligations.
Responsible Gambling and Data
Personal and behavioural data also plays a role in supporting responsible gambling on the platform. Account activity may be monitored to help identify patterns that could indicate a need for additional player protection tools, such as deposit limits, loss limits, time-outs, or self-exclusion for a period of up to six months. Where a player requests self-exclusion or sets limits on their account, this information is recorded and applied consistently across the relevant systems to help ensure the request is honoured.
We recognise that gambling can pose risks for some individuals, and we encourage all players to consider their own play patterns carefully. Support is available through independent organisations such as GamCare, Gambling Therapy, and SOS Joueurs, which offer confidential advice and assistance to people affected by gambling-related harm. Players who are concerned about their own gambling, or that of someone they know, are encouraged to make use of the tools available on the platform and to reach out to these support services directly.
Children and Minors
Gambloria does not permit anyone under the age of 18 to register an account or access our services, in line with the minimum legal age applicable in Australia. We do not knowingly collect personal information from minors, and identity verification procedures are designed in part to detect and prevent underage access. If we become aware that an account has been created by a person under the minimum age, appropriate action will be taken in accordance with our terms, including suspension of the account and handling of any funds as described in those terms.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, the services we offer, or applicable legal and regulatory requirements. Any material changes will be reflected in a revised version of this document made available on the platform. We encourage players to review this policy periodically so they remain informed about how their personal information is collected, used, and protected.
Contacting Us About Privacy
If you have questions about this privacy policy, wish to exercise any of the rights described above, or have concerns about how your personal information has been handled, you can reach out through our customer support channels, including live chat and email, which are available to assist with privacy-related enquiries as well as general account questions. Our support team can direct more complex requests to the appropriate internal function for review, and we aim to respond to legitimate privacy enquiries within a reasonable timeframe.
For general information about the platform, including details of games, payment methods, and account features, players can visit the Gambloria homepage, and further details relevant to bonus terms and account eligibility can be found in the sections of the site dedicated to those topics.